Last updated: 15 October 2026
This page explains how we deliver your order and what to do if you want to cancel, return or get a refund. It forms part of our Terms & Conditions.
Delivery
All products are carefully packed in protective packaging and posted from our facilities in Ireland and England. Orders are usually dispatched within 2–3 working days.
| Destination | Delivery charge | Free delivery on orders over | Typical delivery time after dispatch |
|---|---|---|---|
| Ireland | €9 | €150 | 1–3 working days |
| United Kingdom | €16 for one item, plus €4 for each extra item | €250 | 3–6 working days |
| Rest of Europe | €16 for one item, plus €4 for each extra item | €250 | 4–8 working days |
| USA, Canada and rest of world | €28 for one item, plus €8 for each extra item | — | 7–15 working days |
Express tracked delivery is also available at checkout: €13 within Ireland (usually next working day), €22 for one item plus €4 for each extra item to the UK and Europe, and €35 plus €9 for each extra item to the USA and rest of world.
Charges are converted into pounds or dollars at checkout if you shop in those currencies. Sessions are delivered online and have no delivery charge.
Customs: orders that cross a customs border (for example between the EU and the UK, or to the USA) may be charged import duties, taxes or handling fees by the destination country. These are not included in our prices and are the responsibility of the customer.
Your right to cancel
If you are a consumer, you may cancel your order within 14 days without giving any reason.
- Products: the 14 days begin on the day you (or someone you nominate) receive the goods.
- Sessions: the 14 days begin on the day you book.
To cancel, email daraguilfoyle@gmail.com with your name, order number and a clear statement that you wish to cancel. You can also use the model form at the bottom of this page, but you do not have to.
Exceptions
- Opened products. For health and hygiene reasons, the right to cancel does not apply to colloidal liquids once the seal or cap has been opened after delivery.
- Sessions already delivered. If you ask us to hold your session within the 14-day period, you agree that your right to cancel ends once the session has taken place in full. If you cancel after asking us to start but before the session is completed, we may deduct a proportionate amount for what has already been provided.
Returning products
If you cancel, please send the unopened products back to us within 14 days of telling us, to the address in our Terms & Conditions. Please pack them carefully, as glass bottles can break in transit. Unless the item is faulty, you pay the cost of returning it.
Your refund
We will refund you within 14 days of receiving the returned goods (or proof that you have sent them back), or within 14 days of your cancellation for a session. We refund the price you paid and the standard delivery charge, using the same payment method you used. We will not charge you any fee for the refund.
Damaged, leaking or faulty items
If anything arrives damaged, leaking or not as described, email us within 14 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including delivery, and you will not need to pay to send anything back. This is in addition to your legal rights.
Session rescheduling
You can move a booked session free of charge with at least 48 hours’ notice. Sessions missed without notice, or cancelled with less than 48 hours’ notice, may be treated as delivered.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: XSKOOL, Dara Guilfoyle, [BUSINESS ADDRESS TO BE ADDED], daraguilfoyle@gmail.com
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods / for the provision of the following service:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date: